Goodskill Securities And Services Ltd. GRIEVANCE REDRESSAL CELL
We strictly follow the RBI directive and have set up an effective Grievance Redressal Cell to handle and address all manner of grievances. We always endeavour to carry out responsible lending, whereby we give just the loan which we know you will find convenient to pay back, but also recover our dues ethically. We never believe in any manner of high-handed or coercive recovery methods. But in case you have any complaints we will take up the matter seriously and address the issue within 5 working days.
Grievance Redressal Process
Level – 1
Customer Support
Contact our customer support team with your concern. Most issues are resolved at this stage within 3-5 business days.
Grievance Redressal Officer (GRO)
If your issue is not resolved at Level 1, you can escalate it to our Grievance Redressal Officer. If the complaint/grievance addressed to the Customer Service is not taken up or resolved within 15 days or the customer is not satisfied with response received from the Customer Service, the customer may approach the Grievance Redressal Officer / Principal Nodal Officer
Regulatory Authority
If you are not satisfied with the resolution provided at Level 2, you can approach the regulatory authority.
Reserve Bank of India
Department of Non-Banking Supervision
Reserve Bank of India
6, Sansad Marg, New Delhi – 110001
Email ID [email protected]
Customer can lodge a complaint on RBI CMS portal – https://cms.rbi.org.in Or send complaint form to the above-mentioned address.